Customer reviews of Fawdingtons

By Daniel O on 30 June 2020 | Verified purchase

Bought a used car and vehicle was in great condition. Great customer interaction and the whole process was smooth and painless. Would definitely recommend and wouldn’t think twice to return. Thanks

Reply from Fawdingtons on 01/07/20

Thank you so much for the great review, we really do appreciate it. Hope you have had the chance to get the roof down since you've got the car back home!

By Michael W on 09 March 2020 | Verified purchase

Pleasant and knowledgeable car salesmen. Well organised, supportive but not pushy.

Reply from Fawdingtons on 10/03/20

Thank you so much for the extremely pleasant review. All of us at Fawdingtons really appreciate it!

By Tim F on 28 February 2020 | Verified purchase

We bought this car without seeing it, other than on the garage’s website and after a couple of chats with the sales person on the phone. The garage were very helpful in sorting out the logistics of remote delivery to us some 400+ miles from their location to where we live. They have been good at keeping in touch after the sale to ensure our satisfaction with our new car.

Reply from Fawdingtons on 28/02/20

Thanks very much for the good review. We hope you love your ignis! Please let us know what we could have done better to make it a five star review?

By William J on 23 February 2020 | Verified purchase

Extremely helpful and pleasant staff making it a pleasure to buy my 4th Suzuki. Good demonstration and explanations of recent updates. A happy time that will be repeated, many thanks, BJ

Reply from Fawdingtons on 24/02/20

Thank you so much for this review, we hope your loving your new car!

By Janet B on 14 February 2020 | Verified purchase

Excellent customer service and after care My third purchase at this garage would recommend without hesitation

Reply from Fawdingtons on 14/02/20

Thank you so much for such a kind review. We really do appreciate it!

By Oliver C on 14 February 2020 | Verified purchase

I never actually had the chance to meet them having had the car shipped down to Gloucestershire but they were very efficient and helpful

Reply from Fawdingtons on 14/02/20

Thank you very much for the review. We hope you are loving your car!!!

By Joanne T on 28 January 2020 | Purchase not verified

fawdingtons was fantastic, very helpful did everything with ease. And made changing my car simple ,a pleasure to deal with.

Reply from Fawdingtons on 14/02/20

Thank you very much, we really appreciate it.

By Lauren A on 06 August 2019 | Purchase not verified

I can't thank all the staff at Fawdingtons enough, fantastic service! From start to finish nothing was a bother! I absolutely love my new car and will not hesitate in the future to use this dealership again.

By Dave H on 03 June 2019 | Purchase not verified

Bought a used Suzuki 4x4 2008 from them on 8/12/18, yellow warning light came on after 1st day, has been into garage 3 times & still not fixed the engine warning light problem, only a £4k car but not the point , the car was sold with no service book, they said it had been lost, no means of contacting prior owner either to see if the car had this problem with original owner, only done 38099 miles when I bought it , which is why I bought it & everything else about the car is good for a small tow car that has 4 wheel drive, the Fawdington garage seem to be trying to fix the problem but it is not fixed yet? I got a 1 year warranty with the car & am hoping the problem will be fixed by them ,as it was sold with the problem? Just been in garage for another week with them whilst I was on hoiday 25th May -1st June? Will be interesting to see if they have managed to fix the annoying yellow engine warning light that comes on/off? Would I buy another used car from this garage? What would you do?

Reply from Fawdingtons on 04/03/20

We do apologize about this, but hope since your last visit to us in July of last year, the issue hasn't came back.

By Jim H on 05 May 2019 | Purchase not verified

We went to Fawdingtons Hexham to buy a new Suzuki Ignis. The whole approach of the firm is excellent. The gentlemen we dealt with couldn't do enough for us to ensure that we got the model we wanted. Suzuki, at that time, were delaying deliveries from Japan, Brexit being the excuse. Fawdingtons kept on at Suzuki and kept us informed about how things were going as we had already paid the deposit. Eventually the garage rang and told us the car was in this country, and ultimately we were able to go and collect. Fawdingtons held the agreed price despite Suzuki putting it up, and the deal went through successfully. The firm is definitely on the side of the customer, and I would describe our experience with them as a masterclass in perfect customer relations.

Reply from Fawdingtons on 07/05/19

On behalf of the whole team at Fawdingtons, thank you so much for your business and your kind words. Kind Regards, Paul.