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01434 600900
Fawdingtons Garage, Haugh Lane Industrial Estate, Hexham, Northumberland, NE46 3PU

Customer reviews of Fawdington

At Fawdington we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Based on 30 customer reviews

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  • 5

    Excellent customer service

    By John B on 15 April 2021 | Verified purchase

    Bought car during click and collect due to covid, found car on Fawdingtons website, great video showing car and photos, excellent telephone contact and communication to get paperwork and pick up car at a time to suit. Friendly, professional service as always, Fawdingtons always make a garage trip bearable be it buying or repairs and telephone advice if needed is always polite and nothing is ever too much trouble. A 5 star all round service and experience

    Reply from Fawdington on 16/04/21

    Thank you so much for such a kind and pleasant review. All of us at Fawdingtons really appreciate it. We hope you love the new car and we look forward to seeing you in the future for servicing.

  • 5

    Nice people to do business with.

    By Joseph C on 18 December 2020 | Verified purchase

    First class, professional and friendly service from my initial enquiry to collecting our car.

    Reply from Fawdington on 19/12/20

    Thank you, it was a pleasure to deal with you both. Paul is still missing his car! Have a great Christmas.

  • 5

    Top class service

    By Rosemary S on 29 October 2020 | Verified purchase

    Always great service and expert advice. Wouldn't hesitate to recommend.

    Reply from Fawdington on 30/10/20

    Thank you very much for such a pleasant review. As always it was a pleasure to deal with both of you! We hope you love the new vehicle and look forward to seeing you soon.

  • 5

    Family garage that goes the extra mile

    By Alan S on 02 October 2020 | Verified purchase

    I cannot praise this company too highly. Five star performance in every aspect. My care duties at home made it difficult for me to get to Fawdingtons 45 miles away. A smiling and helpful salesperson brought the car to me. The car was exactly what I wanted, at the right price and the deal was done. Four days later the salesperson delivered the car with the boss following behind to take him back to base. The car was extremely well prepared upon delivery. Being a family garage they knew the car well and backed the car up with an inclusive full warranty and rescue package. I have been very happy so far and confirm that a well run family garage with integrity and a willingness to go the extra mile can, as is the case here, more than compete with the 'big boys'.

    Reply from Fawdington on 03/10/20

    Thank you so much for the review Alan. It was a great pleasure to deal with you and we hope you continue to love your stunning car. This is one of the kindest reviews we have had and all of us at Fawdingtons are extremely grateful for your kindness. We wish you all the best!

  • 5

    Great experience throughout

    By Nick P on 30 September 2020 | Verified purchase

    Great experience throughout, very nice car at a decent price and I particularly appreciated the care taken to make sure the car was in great condition when I picked it up and that I knew what all the controls did!

    Reply from Fawdington on 01/10/20

    Hello Nick, Thank you for such a kind review. It was a pleasure to deal with you and we wish you well in the future.

  • 5

    Excellent service, would definitely recommend

    By Carita M on 02 September 2020 | Verified purchase

    Bought a car from Fawdingtons in August and from the first contact James was lovely and very helpful. He went above and beyond to help me secure the car I wanted and I felt very comfortable buying from them and would recommend them to anyone looking for a car. Thanks for all your help James

    Reply from Fawdington on 07/09/20

    Thank you so much for your kind review and for your business. It was a pleasure dealing with yourself and your family. I hope you are enjoying the car and that you had a nice trip away in it after you picked it up.

  • 5

    Fawdingtons Hexham, Excellent customer service

    By Ian B on 27 August 2020 | Verified purchase

    The staff at Fawdingtons in Hexham were very welcoming and helpful, I highly recommend that you check them out.

    Reply from Fawdington on 28/08/20

    Thank you very much for such a nice review. All of us at Fawdingtons really do appreciate it. We hope you love your new car.

  • 5

    Citreon C1 First Car

    By Mark W on 20 August 2020 | Verified purchase

    We bought a car from Fawdington's Hexham a couple of weeks ago . The team were extremely helpful , organised and efficient and we would definitely consider using them again in the future . My daughter loves her first car !

    Reply from Fawdington on 21/08/20

    Thank you so much for the very kind review, we really do appreciate and we hope she continues to love her first car!!!

  • 5

    Purchase of Suzuki Ignis

    By Joanne F on 04 August 2020 | Verified purchase

    A very professional service. A smooth and painless process from test driving a couple of vehicles, the part exchange of my vehicle to the collection of our new car. Thank you.

    Reply from Fawdington on 05/08/20

    Thanks very much for the great review, we really do appreciate it and hope you love your new car!

  • 5

    Great Service

    By Lorna D on 22 July 2020 | Verified purchase

    Staff are helpful and polite. Nothing is too much trouble. As regards the car i got a bargain.

    Reply from Fawdington on 25/07/20

    Thanks so much for the great review! We really appreciate it and hope you love your new car.